Once your order is processed and shipped, we’ll send a confirmation email with a unique tracking number. You can use this number on our dedicated ‘Track Order’ page or the courier’s website to monitor your delivery status in real-time.
FAQ
Ordering & Shipping
How can I track my VibePacks order?
What are the shipping times and costs within Bangladesh?
Inside Dhaka city: 1–2 days, delivery charge ৳70
Outside Dhaka: 1–3 days, delivery charge ৳150
Payment is cash on delivery.
Can I change or cancel my order after placing it?
Call or WhatsApp us on +880 1648-918671 within 1 hour of placing your order. After this time, changes may not be possible as the order may already be dispatched.
Do you offer international shipping?
Currently, we focus on customers within Bangladesh only. International shipping is not available at this time.
Products & Warranty
Are VibePacks bags water-resistant?
Most bags are made with high-quality water-resistant materials. They are not fully waterproof for complete submersion. Check the ‘Product Features’ section on each product page for specific details.
How do I know if a bag will fit my laptop?
Each product page specifies the maximum laptop size supported. Measure your laptop diagonally to ensure a perfect fit.
Is there a warranty on your products?
Yes. Every bag comes with a 7-day replacement warranty: if it has a manufacturing defect, such as a faulty zipper, stitching or buckle, tell us within 7 days of delivery and we will replace it.
⚠️ Note: This warranty does not cover damage from misuse, accidents, or normal wear and tear.
Are your products environmentally friendly?
We don’t label products as eco-friendly at the moment. Each product page lists the bag’s material, such as composite polyester or Oxford fabric, so you can check what it is made of.
Returns, Refunds & Payment
What is your return and exchange policy?
We offer a 7-day return policy. Return the unused item in its original packaging within 7 days of delivery for a refund or exchange. See our Refund & Exchange Policy page for full terms.
What payment methods do you accept?
Cash on Delivery (COD) anywhere in Bangladesh. This is the payment method offered at checkout; for any other arrangement, message us on WhatsApp before you order.
How long does a refund take to process?
After inspecting the returned item, refunds are processed within 5 business days. The money is sent to your bKash number within 2–3 additional business days.
Customer & Community
How do I contact VibePacks Customer Support
Email: info@vibepacks.com
Phone/WhatsApp: +8801648918671
Live Chat: Click the chat icon on the website
Can I place a bulk or corporate order?
Yes. Contact our Sales Team at support@vibepacks.com
or +8801648918671. Special pricing available for bulk purchases.