Refund and Returns Policy – VibePacks

Vibepacks, we are committed to providing high-quality, original backpacks, laptop bags, and travel accessories. Your satisfaction is important to us. If you are not completely happy with your purchase, we are here to help.

✅ Return Eligibility

  • The product is unused, undamaged, and in original packaging
  • Return is requested within 7 days of delivery
  • The item must be purchased directly from the vibepacks
  • Proof of purchase (invoice or order confirmation) is required

❌ Items Not Eligible for Return

  • Products that show signs of use or physical damage
  • Custom orders or discounted items marked “Final Sale”
  • Products returned after 7 days of delivery
  • Items not purchased from our official website.

🔁 Exchange Policy

If you received a wrong item, a defective product, or your bag was damaged during delivery, you can request a free replacement or exchange. Contact our support team within 48 hours of receiving the product with clear photos.

💸 Refund Process

  • Refunds will be issued to your original payment method (bKash, Nagad, or Card).
  • Processing time: 3–5 business days after we receive and inspect the returned product.
  • You will get a confirmation email once your refund is completed.

🚚 Return Shipping

  • Customers are responsible for return shipping unless the item is defective, damaged.
  • We recommend using a trackable courier service to ensure safe return delivery.

📦 How to Initiate a Return

  1. Contact us via email or phone with your order number and reason for return
  2. Our support team will review your request and guide you through the process
  3. Carefully pack the item in its original packaging
  4. Ship it to the return address provided by our team

🛍️ Shop With Confidence

We stand behind the quality of every Arctic Hunter bag we sell. Whether it is a laptop bag, travel backpack, or anti-theft design, we want you to feel confident about your purchase.

📞 Contact Us for Returns & Refunds

If you have any questions or need help, our support team is here for you:

Email: support@vibepacks.com
Phone: +880-1648918671
Address: 14-B, Mirpur-2, Dhaka, Bangladesh

🔒 Trust VibePacks

We are dedicated to offering premium customer service, smooth return policies, and 100% original Arctic Hunter products. Shop stress-free, knowing you are covered by our transparent refund and return policy.